WHY DO CLIENTS HIGHLY APPRECIATE OUR RESPONSIVENESS?

In Regulated Industries, Every Hour Counts

In the turbulent world of regulated industries, every moment counts.

But what if translation delays were silently costing their business product launches, legal approvals, or compliance deadlines?

Whether you’re in pharma, law, finance, crypto, or tech, one missed translation deadline can mean more than just an operational delay. It can result in serious business setbacks.

At Translat, we’ve seen this time and time again. Responsiveness is not just about speed. It’s about alignment with your goals, delivering results under pressure, and enabling your business to move forward without compromise.

That’s why responsiveness is one of our four strategic pillars, alongside quality, reliability, and innovation.

In this blog, we’ll explore:

• What responsiveness actually means in the translation industry
• Why it is critical for regulated and fast-moving industries
• How we deliver it consistently, including how AI plays a role
• Four real examples where responsiveness made all the difference

What Responsiveness Really Means in Translation

To some, responsiveness simply means replying to emails quickly.

To us, it’s an operational mindset.

It means:

• Fast and accurate quotes
• Immediate project scoping and kickoff
• Assigning the right linguists from day one
• Transparent coordination during the process
• Proactive use of technology to streamline repetitive tasks and speed up workflows

This is how we prevent delays, meet compliance standards, and support launches without disruptions.

Here’s how that plays out in the real world.

Case Study 1: Launching an English Website on a Tight Timeline

• Client: Hospitality Equipment Distributor
• Project Size: 19,000 words, Slovenian to English
• Date: February 2025
• The Challenge: The client needed a complete website translation from Slovenian to English. With a specialized product and highly technical vocabulary, they required translators who understood both language and context. And they needed it fast.
• How We Responded: We performed a rapid analysis, assembled a team of three linguists (including a native English speaker), and coordinated delivery through multiple QA cycles.
• Result: The website was launched on time, expanding their reach to international clients.
• Client Feedback: “Thank you once again for the accurate and well-executed translations.”
• NPS Score: 10/10

Case Study 2: EU App Localization for Cancer Prevention

• Client: European Commission project
• Project Size: 53,000 words in 6 languages (Croatian, Bulgarian, Slovenian, Slovak, Czech, Polish)
• Date: February 2024
• The Challenge: The client needed multilingual localization of a cancer prevention application, while simultaneously developing and testing it. Responsiveness was essential to provide support during content updates and demo testing.
• How We Responded: We activated our EU institutional translation teams, aligned terminology for both policy and UI, and provided real-time feedback during testing cycles.
• Result: The app was successfully localized and launched across six countries, on time.
• Client Feedback: The client continues to engage us on projects beyond translation, citing reliability, adaptability, and consistent delivery.

Case Study 3: EU-Wide Crypto Compliance in 23 Languages

• Client: Crypto Fintech Company
• Project Size: 1,500 words translated into 23 EU languages
• Date: November 2024
• The Challenge: To launch a new financial product, the client needed to provide regulatory documentation in all official EU languages. The language had to match existing PRIIP regulation texts.
• How We Responded: We mobilized our European linguist network, performed comparative analysis with approved PRIIP translations, and ran multiple QA checks to ensure accuracy and consistency.
• Result: The client met regulatory requirements and launched on time across the EU.
• Client Feedback: The silence was golden. A clear sign of a perfectly executed project in a highly scrutinized industry.

Case Study 4: Using AI to Improve Responsiveness, Not Replace Humans

In June 2025, we paused routine operations for a strategic reason. To align as a team on how AI can enhance, not replace, our responsiveness.

Maja and Sara, after attending specialized AI training, led internal workshops for the whole Translat team. These sessions focused on practical applications:

• Speeding up quote preparation through AI-supported analysis
• Automating document pre-formatting
• Extracting terminology faster and more consistently
• Improving QA through automated flagging of inconsistencies

The result?

• Quote preparation became 30 to 50 percent faster
• QA loops were more accurate
• Teams could spend more time on strategic tasks, less on repetition

Importantly, we emphasized data security, human oversight, and ethical implementation.

This investment wasn’t about following trends. It was about strengthening our delivery, so our clients get faster, smarter, more consistent support when it matters most.

Why Responsiveness is Critical for Regulated Industries

Pharma, legal, and crypto companies don’t just need translations. They need them:

• Delivered on time, without exception
• Consistent across multiple jurisdictions
• Aligned with regulatory standards
• Adaptable to urgent changes or legal revisions

Responsiveness ensures that compliance is never compromised, that launches stay on track, and that internal teams aren’t left waiting on deliverables.

In short: responsiveness means you stay in control.

Tips for Choosing a Truly Responsive Translation Partner

1. Ask about past time-sensitive projects.
2. Verify if they use AI tools to improve workflows and consistency.
3. Look for teams with real-time availability across languages.
4. Confirm that linguists have experience in your specific field.
5. Choose partners who listen first and quote second.

Translation is about timing, consistency and business outcomes

Translation is not just about accuracy. It’s about timing, consistency, and business outcomes.

If you work in an industry where every hour matters, responsiveness isn’t optional. It’s essential.

At Translat, we’ve built every layer of our business around it. From our client-first culture to our workflow automation and real-world linguistic expertise.

Ready to Make Responsiveness a Strategic Advantage?

If you’re looking for a partner who can move fast without cutting corners, we’re here to help.